Thank you for taking our customer service questionnaire.

It will take only 2-3 minutes to complete. We appreciate your business and value your opinion. We’ll use your opinions to take stock of our service and support and to make improvements.

All your answers are confidential and help us to serve you better.

1. What is Your Company Information?

1. Company Name(required)
2. Phone(required)
3. Fax
4. Customer Contact
5. Email(valid email required)

2. Rate our Performance

1. Using the scale below, how would you rate Mid-States Bolt & Screw's performance at this time in supplying you with the products you receive with respect to the following?
2. Sales respresentatives familiarity with your needs
3. Excellent Very Good Good Fair Poor Unacceptable
4. Overall helpfulness of sales person/counter help
5. Excellent Very Good Good Fair Poor Unacceptable
6. Your confidence in the sales representative
7. Excellent Very Good Good Fair Poor Unacceptable
8. Response time in returning calls
9. Excellent Very Good Good Fair Poor Unacceptable
10. Informing you of new products and services
11. Excellent Very Good Good Fair Poor Unacceptable
12. Packaging of products
13. Excellent Very Good Fair Poor Unacceptable
14. Delivery lead times on your orders
15. Excellent Very Good Good Fair Poor Unacceptable
16. On-time delivery of your orders
17. Excellent Very Good Good Fair Poor Unacceptable
18. Accuracy of the order(s)
19. Excellent Very Good Good Fair Poor Unacceptable
20. Resolving problems or complaints
21. Excellent Very Good Good Fair Poor Unacceptable
22. Overall quality of products
23. Excellent Very Good Good Fair Poor Unacceptable
24. Overall satisfaction with products and services
25. Excellent Very Good Good Fair Poor Unacceptable
26. 3. Please comment on any of the preceding in the text box below:
27. 4. In your opinion, how could Mid-States Bolt & Screw improve their performance as a supplier to you at this time?
28. 5. Are you aware of the Inventory Management Programs offered by Mid-States Bolt & Screw? Yes No
29. 6. If you answered "No" to the previous question, are you interested in receiving information on the Inventory Management programs we offer? Yes No
30. 7. Which of the following would you say best describes our company's performance as a supplier to you at this time: We meet and exceed your expectations We meet, but do not exceed your expectations We do not meet your expectations
31. 8. Are there any additional comments you would like to make with regards to this survey?

 

This entry was posted on Tuesday, October 21st, 2008 at 4:24 pm and is filed under Uncategorized. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.